Privacy Policy

1. Introduction

Sound Divideance ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Policy describes the categories of information we may collect, the purposes for which we use it, who we may share it with, and the choices available to you regarding your information.

By accessing or using our website and services, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, please discontinue use of the site.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with us:

• Information you provide directly — such as your name, email address, phone number, and any details submitted through contact forms, enquiry forms, or account registration.
• Usage and device information — such as browser type, device identifiers, IP address, pages visited, referring URLs, and timestamps, typically collected automatically through cookies and similar technologies.
• Communications — records of correspondence between you and Sound Divideance, including support requests and feedback.
• Preferences and settings — choices you make regarding notifications, communication preferences, or account configuration.

We do not knowingly collect sensitive financial account credentials, government identification numbers, or other special categories of information unless explicitly required and clearly disclosed at the point of collection.

3. How We Use Information

Information we collect may be used to:

• Provide, operate, and maintain our website and services;
• Respond to enquiries, support requests, and other communications;
• Personalise content and improve the relevance of information we share;
• Analyse usage patterns to improve website performance and user experience;
• Send administrative updates, service notices, and, where you have consented, marketing communications;
• Detect, investigate, and prevent fraudulent, unauthorised, or unlawful activity;
• Comply with applicable legal and regulatory obligations.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar tracking technologies to recognise your browser, remember preferences, and gather analytics about site usage. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of parts of our website.

5. Sharing of Information

We do not sell personal information. We may share information with:

• Service providers who perform functions on our behalf, such as hosting, analytics, and communication tools, under confidentiality and data-protection obligations;
• Professional advisers such as legal, compliance, or accounting consultants where necessary;
• Regulatory or governmental authorities where required by applicable law or in response to valid legal process;
• Successors in the event of a merger, acquisition, restructuring, or sale of assets, subject to appropriate confidentiality protections.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. When information is no longer required, we take reasonable steps to securely delete, anonymise, or otherwise dispose of it.

7. Data Security

We implement reasonable administrative, technical, and organisational measures designed to protect personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your information, subject to certain exceptions;
• Object to or restrict certain processing activities;
• Withdraw consent where processing is based on consent, without affecting prior lawful processing;
• Opt out of marketing communications at any time by using the unsubscribe mechanism provided or contacting us directly.

To exercise any of these rights, please reach out to us through the details on our Contact page. We may need to verify your identity before fulfilling certain requests.

9. Third-Party Links

Our website may contain links to third-party websites or services. This Policy does not apply to those external sites, and we encourage you to review their respective privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so that we may take appropriate action.

11. International Data Transfers

Where information is transferred to or processed in a jurisdiction other than your own, we take reasonable steps to ensure that appropriate safeguards are in place consistent with applicable data-protection requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page with a revised "last updated" date. We encourage you to review this Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch via our Contact page.